At BRC Watches it is our goal to ensure that every customer is 100% satisfied with their purchase. If for any reason, you are not satisfied with the purchase you may return your item within 3 days for a full refund. Special orders or custom-designs, unfortunately, are not applicable to this money back guarantee as we are unable to restock jewelry items which have been uniquely created. Satisfaction is our goal, and we will work on an individual basis with each customer to develop solutions for returned orders. Please inform one of our representatives of your intention to return the watch and we will help in every step of the way.